Mission and Values

Mission

To foster membership and service the needs of members and of the community at large, particularly in respect of pharmaceuticals and traditionally related products and services.

Our Values

Member and Market Focus
To actively grow our membership through enhancement and innovation that will lead our region with respect to the provision of the most affordable products and services sustainable on a long term basis.

Exemplary Service
Provide the broadest range of community pharmacy health care services while ensuring that each contact is an informative, precise and gratifying experience that will engender further business.

Resources and Technology
Embrace and utilise technological advancements to improve our customer service and organisational efficiency while increasing employee job satisfaction. Investing in facilities that members will be pleased and proud to use while providing a stable and growing capital resource base.

Integrity and Honesty
Observe a Code of Conduct that prohibits unethical or improper practice requires fair and honest dealing with our members and customers and provides a safe and enjoyable equal opportunity workplace for our employees.

Training and Opportunity
Continue to recruit, train, promote and support outstanding staff in order to assist them to meet their primary objective of providing exceptional service that will delight our customers.