Visiting our pharmacies

You may notice the following safeguards we have in place in our stores to protect you:

  • We’re screening everyone for COVID-19 risk prior to entry to the pharmacy and making alternative arrangements for those considered at risk.
  • We’re providing hand sanitiser for all customers to sanitise their hands prior to entering the pharmacy
  • We’re also rigorously cleaning all frequently touched surfaces – you may need to be patient with us if this means you have to wait a little longer.
  • We’re asking you to pay with contactless card wherever possible, as cash can transmit germs.
  • With your permission, we’ll sign the prescription slip on your behalf; this will help avoid germs being transmitted on pens.
  • We’ve suspended some services that involve direct contact with you.

If you fall into any of the categories below, please ask a family member or friend to collect your medication, or call the pharmacy to make alternative arrangements:

  • You have COVID-19 OR
  • You have symptoms of respiratory illness such as a cough, runny nose and/or fever OR
  • You have been in contact with a confirmed case of COVID-19

Thank you for your understanding as we work to protect the health and safety of our staff and the community.


  • There is no need to stockpile medications. Prescription medication should only be filled in line with your normal requirements.
  • If you are a UFS customer who is self-isolating, we are happy to arrange delivery of your medication and any other pharmacy items. Please phone your regular UFS pharmacy. Click here for more information:

Skip the queue for your medication

Pre-ordering your medication using the MedAdvisor app is a great way to reduce the amount of time spent in the pharmacy waiting for your prescription. Speak to our pharmacy staff about downloading this app.

Scripts on File

If you don’t have a smartphone, keeping your scripts on file at the pharmacy is the next best option to using the MedAdvisor app. Speak to our pharmacy staff for details.